FAQs
How long does order processing take?
We process all orders within 1-5 days. Once your order is ready, you will receive a tracking number via email.
How long does shipping take?
United States:
Free shipping, delivery in 7-14 days.
International:
Shipping times vary by destination, typically 7-21 days. Shipping costs are calculated at checkout based on carrier rates (DHL,USPS).
How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can track your order on our Track Your Order page.
Do you ship internationally?
Yes, we ship worldwide! International shipping costs are automatically calculated at checkout based on carrier rates.
Are there any customs fees or import taxes?
For international orders, customs fees or import taxes may apply depending on your country’s regulations. These charges are the customer’s responsibility.
What is your return policy?
You can return items within 15 days of receiving your order, as long as they are in their original condition, unworn beyond trying on, in the original packaging, and with all tags/stickers intact.
How do I request a return?
If you want to return an item, please contact us at support@twcharm.com with your order details. If your return is approved, we will provide return instructions.
What payment methods do you accept?
We currently accept PayPal for all transactions.